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Post by lizbleu on Oct 8, 2021 0:18:21 GMT -5
Hi- Nice to be here again! Its been a long Spring/Summer. I started up my gardens again after my season is ending (unusually long, wonderful Indian summer) and when I plugged in my Bounty Elite, the touch screen is stuck on “power went out” or “start a new garden” option. I touch either and zilch happens. No sound even. I can touch the other icons and they make sounds but it still doesn’t clear away the 2 questions on the touch screen. I hear the pump and everything. Anyone know how to clear this? I trued unplugging etc but no dice. Put in a request to AG so now waiting on sn answer. Figured I would check here in the meantime.
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Shawn
Administrator
Posts: 16,265 
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Post by Shawn on Oct 8, 2021 10:25:31 GMT -5
Have you tried to unplug it for at least 20 minutes? If under a year it should be warrantied. Keep us posted!
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Post by campingcorgis on Oct 8, 2021 10:34:15 GMT -5
Hi- Nice to be here again! Its been a long Spring/Summer. I started up my gardens again after my season is ending (unusually long, wonderful Indian summer) and when I plugged in my Bounty Elite, the touch screen is stuck on “power went out” or “start a new garden” option. I touch either and zilch happens. No sound even. I can touch the other icons and they make sounds but it still doesn’t clear away the 2 questions on the touch screen. I hear the pump and everything. Anyone know how to clear this? I trued unplugging etc but no dice. Put in a request to AG so now waiting on sn answer. Figured I would check here in the meantime. Sometimes, when I start up a garden after it has been off or in Vacation Mode, I find that I need to go to my phone App and use the "sync now" button to make it function properly again. I don't know if this will help with your situation, but worth a try!? Do you have the App and use it with your Bounty Elite? |
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Post by lizbleu on Oct 8, 2021 13:21:58 GMT -5
Have you tried to unplug it for at least 20 minutes? If under a year it should be warrantied. Keep us posted! Yes- I tried again after several hours- left it unplugged while I slept. Still nothing. I know its under a year, so warranty wise, I at least have that. |
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Post by lizbleu on Oct 8, 2021 13:23:33 GMT -5
campingcorgis No, I’ve never even looked at the app. I will try that- see if there’s a reset option or something. It looks frozen. Thanks!
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Post by lizbleu on Oct 8, 2021 13:27:31 GMT -5
campingcorgis No, I’ve never even looked at the app. I will try that- see if there’s a reset option or something. It looks frozen. Thanks! Shoot- its impossible to do now. I have to access the menu to enable wifi so I need touchscreen. I will set up my Farm just in case I need it in the future though. |
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Post by campingcorgis on Oct 8, 2021 13:53:13 GMT -5
campingcorgis No, I’ve never even looked at the app. I will try that- see if there’s a reset option or something. It looks frozen. Thanks! Shoot- its impossible to do now. I have to access the menu to enable wifi so I need touchscreen. I will set up my Farm just in case I need it in the future though. Oh, darn! Well, here's hoping AG CSR gets in touch soon. If you do FaceBook, I understand that you might be able to get in touch that way, quicker. Or try "chat" on the AG website. |
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Post by lizbleu on Oct 14, 2021 14:17:27 GMT -5
To update: it turned out to be really simple to fix. Just press the < > buttons for 5 secs and it resets. I used the chat to expedite. I am glad its up and running again. Much better than waiting for an email.
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Post by lynnee on Oct 14, 2021 15:06:51 GMT -5
To update: it turned out to be really simple to fix. Just press the < > buttons for 5 secs and it resets. I used the chat to expedite. I am glad its up and running again. Much better than waiting for an email. Thanks for posting the solution! I took a screenshot so I won't forget.  |
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Shawn
Administrator
Posts: 16,265
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Post by Shawn on Oct 14, 2021 15:12:26 GMT -5
Wonderful news. Thanks for sharing with us. Whew, what a relief ☺️
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Post by vaderjohn on Jun 8, 2022 19:33:00 GMT -5
Tried all suggestions anymore ideas, I've got really nice 3 week old mega cherry plants I don't want to lose
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Post by lynnee on Jun 9, 2022 0:00:37 GMT -5
Tried all suggestions anymore ideas, I've got really nice 3 week old mega cherry plants I don't want to lose Try communicating with Aerogarden customer service, vaderjohn . If chat is available on the web site, that is faster than email.  |
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