slw
AGA Bounty
Posts: 748 
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Post by slw on Oct 19, 2023 2:41:39 GMT -5
So I'm having trouble sleeping and decided to go downstairs and check the AGs. I notice that two Bounty Basics are totally blacked out... no lights showing anywhere on the control panels. I unplugged one and plugged it back in, the lights came on and it displayed the "power went out" option. I glanced over at another machine and it was displaying "SLEEPING" on the display.
What the heck; I can't find anything about this in the manual. Do all the models do this?
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Post by scarfguy on Oct 19, 2023 8:09:34 GMT -5
There was another thread that was discussing the sleep mode. It will also say "waking up".
We believe this has something to do with powersaving and preventing the LCD screen from burning in BUT nobody has yet to defined when it occurs.
The first line of support at AG are of no help. When I emailed them, they responded that they have never heard of it.
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slw
AGA Bounty
Posts: 748
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Post by slw on Oct 19, 2023 11:42:03 GMT -5
I figured it was a power-saving feature but why on earth isn't it documented? I'm getting the same type of response on Facebook... they want me to take a picture of the white sticker on the bottom of my AG. What the heck for?? I told them which models I'm asking about so you'd "think" that would be sufficient info. (And I'm not doing that; I have mature plants in there.)
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slw
AGA Bounty
Posts: 748
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Post by slw on Oct 19, 2023 16:20:05 GMT -5
Well, here's the "expert" response from Facebook AG support:
"Sleep mode indicates when the garden lights are off. In the Bounty Manual, under the section of Garden Settings, it states: "Light (option) allows you to view and customize your AeroGarden's Light On/Off cycle. Gives you the Sunrise/Sunset feature and access to your garden's infinite dimmer. The Bounty Basics do not have the Sunrise/Sunset feature."
Well, that's just dandy except two of my Bounty Basics are the ones that were sleeping. And really, what would the Sunrise/Sunset Feature have to do with sleep mode?   I guess I'll have to look into the Sunrise/Sunset feature (which I don't use) and see what I find, which will have nothing to do with those 2 Bounty Basics that were definitely sleeping. |
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Post by scarfguy on Oct 19, 2023 17:55:07 GMT -5
I believe, slw, you just proved that AG customer support has no clue about sleep mode. |
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Shawn
Administrator
Posts: 16,221
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Post by Shawn on Oct 24, 2023 2:46:47 GMT -5
Yes the unbit displays I Have found will black out and then wake up when they feel like it LOL
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slw
AGA Bounty
Posts: 748
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Post by slw on Oct 24, 2023 12:46:12 GMT -5
Yes the unbit displays I Have found will black out and then wake up when they feel like it LOL What is an "unbit" display? |
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Post by scarfguy on Oct 24, 2023 13:13:17 GMT -5
Yes the unbit displays I Have found will black out and then wake up when they feel like it LOL What is an "unbit" display?
I think she meant to say, "unlit"
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Shawn
Administrator
Posts: 16,221
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Post by Shawn on Oct 26, 2023 2:59:07 GMT -5
🤦♀️yes I meant unlit sorry
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I guess I'll have to look into the Sunrise/Sunset feature (which I don't use) and see what I find, which will have nothing to do with those 2 Bounty Basics that were definitely sleeping. 