Q
AGA Sprout
Posts: 56 
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Post by Q on Mar 4, 2021 16:15:54 GMT -5
My right hand side panel won’t come on anymore. I plugged it into the left hand side and it’s not the panel itself. After checking the other AeroGarden forums, it appears this might be a widespread problem. Contacted support, waiting to hear back.
Anyone else having this problem?
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hakaku
AGA Sprout
Never enough plants!
Posts: 121
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Post by hakaku on Mar 4, 2021 17:35:24 GMT -5
Yup I had that issue with one of my farm units. I ended up contacting AeroGarden, providing all relevant details, and they shipped me a new hood for the farm. Thankfully I was within the 1-year warranty period. |
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Q
AGA Sprout
Posts: 56
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Post by Q on Mar 4, 2021 20:53:52 GMT -5
I have one of the first farms, so it’s well out of warranty.
with being so wide spread to the right side, it may be a software problem.
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Post by redweddingplanner303 on Mar 10, 2021 21:45:54 GMT -5
I have the same problem, which is why I joined this board. Looks like no solution available yet. I contacted AG and the rep was really nice in her email asking for all the info on what I tried and what I need to start the warranty process. I replied that my unit is over a year old and out of warranty, and all I want to know are the exact specs of the panel. Haven't heard back since. I can get a power adapter/transformer to power it separately from the farm, I just need to know the exact voltage and current. The plug for the LED panel is a standard 2.5mm plug, so there has to be a way to power it with an adapter.
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Shawn
Administrator
Posts: 16,218 
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Post by Shawn on Mar 11, 2021 3:44:58 GMT -5
Welcome redweddingplanner303 . Glad you joined even under these circumstances. Please let em know how you make out with getting an answer.
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